Companies maintain their sanity by using Managed Services to solve some very common IT problems:
Unpredictable Expenses – Nothing is worse than getting billed all kinds of fees at unpredictable times and for ambiguous reasons. Managed Services turn the hourly/parts/labor/talent mess into a well organized, predictable monthly fee.
No Accountability – Hourly based IT contractors have zero incentive to do things right the first time. After all, the more they work, the more they make, so companies become dependent on their work ethic and character in hopes that they do a good job. Then consider that there may multiple independent contractors working on their network, all with different ideas, methods and no understanding of what the other has done. Since Managed Service Providers are paid a fixed-fee, they have to fix things quickly and correctly because wasted time and incompetence eat into their profits. Plus, by centralizing all technicians and consultants, the IT professionals are always on the same page when it comes to your network and strategy.
Ad-Hoc Security – Protecting company and customer data from online and physical threats is a 24/7 job that requires both technology and human effort. Since hourly or break/fix IT contractors are paid when things go wrong, it’s unrealistic to expect them to protect a company’s network proactively or during “off-hours” (nobody likes to work for free). Managed Service Providers have to proactively monitor and protect their client’s networks because any unforeseen issues mean they must dedicate more talent and time toward fixing the problem, which given their fixed-fees mean that they actually lose money.