Managed services are the practice of day-to-day IT management responsibilities and functions as a strategic method for improving operations and cutting expenses.

All technical stuff aside, this is exactly what our Managed IT Support Service plans are designed to do: make your business faster, leaner and more focused.

Companies maintain their sanity by using Managed Services to solve some very common IT problems:

Unpredictable Expenses – Nothing is worse than getting billed all kinds of fees at unpredictable times and for ambiguous reasons. Managed Services turn the hourly/parts/labor/talent mess into a well organized, predictable monthly fee.

No Accountability – Hourly based IT contractors have zero incentive to do things right the first time. After all, the more they work, the more they make, so companies become dependent on their work ethic and character in hopes that they do a good job. Then consider that there may multiple independent contractors working on their network, all with different ideas, methods and no understanding of what the other has done. Since Managed Service Providers are paid a fixed-fee, they have to fix things quickly and correctly because wasted time and incompetence eat into their profits. Plus, by centralizing all technicians and consultants, the IT professionals are always on the same page when it comes to your network and strategy.

Ad-Hoc Security – Protecting company and customer data from online and physical threats is a 24/7 job that requires both technology and human effort. Since hourly or break/fix IT contractors are paid when things go wrong, it’s unrealistic to expect them to protect a company’s network proactively or during “off-hours” (nobody likes to work for free). Managed Service Providers have to proactively monitor and protect their client’s networks because any unforeseen issues mean they must dedicate more talent and time toward fixing the problem, which given their fixed-fees mean that they actually lose money.

We support virtually all of the most popular types of desktops and laptops. From firewalls to desktops and even managing your other vendors! Some of the more popular desktop items we support are Windows, Mac, Linux, Unix and many others.

We enable organizations to provide comprehensive support to and from nearly any mobile device or platform, regardless of where support representatives or end-users are located. With our services, you can get support for tablets and smart phones with the same solution used for desktops, laptops, servers, routers, and more.

Some of the mobile platforms we support include:

  • Android
  • Apple iOS
  • BlackBerry
  • Windows Mobile

When you experience any interruption to your workday from IT related causes, we know that time is of the essence. So, we’ve created multiple avenues for you to contact our team and solve your problem quickly.

Here are the primary ways you can get IT support from Veiliant:

Call – This is often the fastest way to solve more critical issues, such as crashes or time sensitive problems. Our Help Desk is always ready to help.

Email – This is an excellent option for those who need support quickly but it’s not an issue that requires immediate resolution.

Online Form – We host a Client Tech Support form on our website that works much the same way email does. Our clients often bookmark this page so they can simply click and submit their support request.

Once support has been requested or called in, our Help Desk technicians resolve the issue remotely or send a support technician on-site if it requires a more manual actions to fix it.

Network security is the practice of using various technology solutions and strategies to protect hardware, software and sensitive digital information from service disruptions and threats such as theft, malware, spyware and other dangers online. If you’ve never heard of network security, you may be familiar with other synonymous terms such as cyber security, computer security, IT security or a few others.

If an employee uses the Dark Web on work devices, your network is at risk. With network security, IT specialists can monitor hacker forums for major red flags, for instance, direct mentions of employees or your business.

Before the Internet took over the world, “firewalls” were more commonly associated with physical walls that were implemented during building construction to protect certain rooms from fire. While those firewalls still exist, most people associate firewalls with online security these days which created a new definition. Today, firewalls are a crucial facet of a computer network implemented to prevent unauthorized system access while still facilitating outward communications. Firewalls keep the bad stuff like hackers from the dark web from getting in. Think of it as an added layer of protection.

Also commonly refered to as “Backup and Disaster Recovery,” Business Continuity is the practice of ensuring an organization’s operations can continue in the event of a disaster. This often involves duplicating company and client data on a secure server (eith on-site or off-site) as a form of insurance against potential physical and online disasters. Should a disaster occur, the company can restore their data to ensure minimal impact on operations and security. The IT industry also commonly refers to backup and disaster recovery solutons as “BDR Solutions.”

IT project management (also known as ITPM) is the process of strategizing, planning, orchestrating and executing a specific information technology initiative intended to benefit the organization in which it is designed for.

IT Staff Augmentation is the practice of hiring additional, outside IT professionals to work alongside existing IT employees in an effort to temporarily or continually increase IT capabilities.

We know the term “IT services” can mean a lot of different things and include (or exclude) any number of services.

With that said, we like to use a simple definition:

“Support, guidance or physical labor directed toward solving a company’s information technology problems – including desktops, laptops, mobile devices, servers, phone systems and many other forms of business technology that impact operations and productivity.”

This includes everything from IT consulting to IT project management to tech support, encompassing the full spectrum of your company’s technology.

Cloud computing is the practice of storing and managing data on a network of remotely located servers through the Internet, instead of personal computers or local servers. For most people, cloud computing or “The Cloud” has become such an ambiguous term that it has made it appear more complex or mysterious than it really is. The reality is that cloud computing is not all that different from a typical, on-site computer network — it simply uses the internet to accomplish its goals.

Server Virtualization is the practice of utilizing and sharing the resources of a remote server while maintaining the same control and administration capabilities typically found on an on-premise, private server.

Similar to server virtualization, Virtual Desktops utilize the shared resources of a remote server for software and data, yet still present a familiar interface (yet with an isolated operating system) for the end user.

Companies use virtualization for the same reasons they use cloud computing in general.

By virtualizing hardware, storage devices, applications and other aspects of their computer network, they’re utilizing external “shared space” from a single device, they improve the capacity, scalability and management functionality for that particular item.

This presents multiple benefits regarding budget, management, business continuity and mobility.

Example: A company uses virtual servers for business continuity, so if their on-premise server crashes, their employees can still work off of the virtualized server until the local server is brought back online.

Cloud hosting is the practice of utilizing various cloud computing solutions to create a single system out of any number of machines. By comparison, traditional shared or dedicated hosting options utilize a single virtual server, while Cloud Hosting utilizes a multitude of connected servers.

Cloud migration is the practice and process of shifting applications, email, data, and other facets of a company’s IT infrastructure from on-premise servers or hardware to the cloud. Cloud migration can also mean moving these same business elements from one cloud solution or environment to another.

Companies primarily migrate to the cloud in order to gain cost, operational and functionality benefits. Some of those benefits include:

  • Lower capital and operational expenses
  • Greater mobility for their workforce
  • Improved business continuity
  • Improved scalability to accommodate growth
  • Greater performance capabilities

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